The other day, I encountered a mistake made by the company when I
shopped online. This experience made me reflect on something. In the
past, I used to work in mail-order operations at my family home. I
occasionally made careless mistakes—like data entry errors or billing
mistakes. For some customers, these mistakes would happen once every
few years. Each time, I would be scolded by my parents, reprimanded by
customers, or cause trouble for the employees. I am no longer nvolved
in mail-order operations, but I still buy a lot online. And when I
come across mistakes, I feel emotions toward them that I realized are
exactly the same as the customers’ emotions, which made me deeply
reflect.
I truly realized how much trouble I must have caused my parents’
company. This also taught me that when you make a mistake yourself,
being scolded on the spot is less effective than learning by observing
someone else make a mistake. I felt this very strongly. Is it a case
of "see others’ faults and correct your own"? I felt it deeply. I
probably will never return to mail-order operations, but honestly,
parents, please ask me for opinions or advice regarding mail-order
services. In recent years, I’ve purchased a lot online, and I have
plenty of reflections about mail-order services. So, as a culmination
of these thoughts, I want to help improve the mail-order operations of
my parents’ company. I can do it. I can do it. I thought. Is that
not okay? Is it unwelcome help?
（bing翻訳ツール） |
